Privacy Policy

1. Introduction

Welcome to ChatWhole Learn ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chatwhole.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Browsing Without an Account: You can read all free tutorials without providing any personal information or creating an account.
• Account Data (optional): If you create an account, we collect your name, email address, and an authentication credential managed by Firebase Authentication. You may delete your account at any time by contacting [email protected].
• Payment Data: Premium plans are purchased through Razorpay. We receive confirmation of the payment (payment ID, order ID, amount, status) but do not store your card number, CVV, or banking credentials.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
• Cookies: We use cookies and similar tracking technologies to enhance your experience. See the Cookies section below for details.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly (e.g., theme preferences, authentication).
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use Google Analytics for this purpose.
• Advertising Cookies: Used to serve relevant advertisements to visitors. These cookies track visitors across websites and are used by Google AdSense to display personalized ads.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

4. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Monitor and analyze usage and trends to improve your experience with the Site.
• Respond to your comments, questions, and requests and provide customer service.
• Protect against fraudulent, unauthorized, or illegal activity.
• Serve personalized advertisements through Google AdSense.

5. Third-Party Services

We may share your information with third parties that perform services for us or on our behalf, including data analytics, hosting, advertising, and other services. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use the following third-party services:

• Google Analytics: We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy.
• Google AdSense: We use Google AdSense to serve advertisements. Google uses cookies to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our Site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings.
• Firebase: We use Firebase for hosting, authentication, and analytics services. Firebase is operated by Google LLC.
• Razorpay: We use Razorpay for payment processing on premium plans. Razorpay collects and processes your payment details under its own privacy policy, available at https://razorpay.com/privacy/. We never see or store your full card or bank details.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any other interception or other type of misuse.

7. Your GDPR Rights

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access, update, or delete the information we have on you.
• The right of rectification — to have your information corrected if it is inaccurate or incomplete.
• The right to object to our processing of your Personal Data.
• The right of restriction — to request that we restrict the processing of your personal information.
• The right to data portability — to receive a copy of your personal data in a structured, machine-readable format.
• The right to withdraw consent at any time where we relied on your consent to process your personal information.

8. Children's Privacy

Our Site is not directed to anyone under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected], connect with the owner on LinkedIn at linkedin.com/in/seikhsariful or email [email protected], or visit our Contact page.